Convince & Convert Books & Ebooks

Jay Baer is the New York Times best-selling author of five books that help you get more customers or keep those you’ve already earned. Jay and the Convince & Convert team have six published titles and countless eBooks, keeping audiences on the forefront of digital and customer service expertise. For more information on keynote presentations of these books, or for bulk orders and/or book signings please contact us or visit

Hug Your Haters

Hot Off the Presses: Hug Your Haters

By: Jay Baer

Without great customer service, marketing is a waste of time and money. In Jay Baer’s new book, Hug Your Haters, readers learn how to embrace complaints—all of them—and use this critical feedback to improve their businesses and keep their customers. Hug Your Haters is the new playbook for how businesses of all sizes must handle […]

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